Data Processing Addendum (DPA) and GDPR Compliance

From everyone at Teamsleader, thank you for using our products! We prioritize the protection of your personal data and compliance with data protection laws, including the General Data Protection Regulation (GDPR). This Data Processing Addendum (DPA) outlines how we process personal data on your behalf and ensures our commitment to GDPR compliance.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Teamsleader.

When we say “Services”, we mean any product created and maintained by Teamsleader. That includes Teamsleader (all versions).

When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.

Data Processing Addendum (DPA)

Introduction

This DPA is incorporated into and forms part of our Terms of Service. It applies when Teamsleader processes personal data on your behalf as part of providing our Services.

Definitions

  1. Personal Data: Any information relating to an identified or identifiable natural person.
  2. Data Subject: The individual to whom Personal Data relates.
  3. Controller: The entity that determines the purposes and means of processing Personal Data.
  4. Processor: The entity that processes Personal Data on behalf of the Controller.
  5. Processing: Any operation or set of operations performed on Personal Data.

Roles and Responsibilities

  1. Your Role: As the Controller, you determine the purposes and means of processing Personal Data.
  2. Our Role: As the Processor, we process Personal Data on your behalf in accordance with your instructions.

Scope of Processing

  1. Purpose: We process Personal Data solely to provide our Services, as outlined in our Terms of Service.
  2. Duration: We process Personal Data for the duration of our contractual relationship with you.
  3. Data Subjects: The Personal Data processed relates to your end users, employees, and other individuals whose data you provide to us.

Data Security

We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, loss, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

Sub-Processors

  1. Authorization: You authorize us to use sub-processors to assist in providing our Services. We ensure that sub-processors comply with the same data protection obligations outlined in this DPA.
  2. List of Sub-Processors: A list of our current sub-processors is available upon request. We will notify you of any changes to our sub-processors and provide you with an opportunity to object to these changes.

Data Subject Rights

We assist you in responding to requests from Data Subjects to exercise their rights under the GDPR, including access, rectification, erasure, restriction, and data portability. Requests can be submitted to privacy@teamsleader.com.

Data Breach Notification

In the event of a data breach, we will notify you without undue delay and provide sufficient information to help you meet any obligations to report or inform Data Subjects of the breach.

Data Transfers

We process and store Personal Data within the European Economic Area (EEA). If we transfer Personal Data outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

Audits and Inspections

You have the right to audit our compliance with this DPA. We will provide reasonable assistance and access to relevant information to facilitate such audits, subject to appropriate confidentiality and security measures.

GDPR Compliance

Lawfulness, Fairness, and Transparency

We process Personal Data lawfully, fairly, and in a transparent manner. We provide clear information about our data processing activities in our Privacy Policy.

Purpose Limitation

We collect Personal Data for specified, explicit, and legitimate purposes and do not process it further in a manner incompatible with those purposes.

Data Minimization

We ensure that Personal Data is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.

Accuracy

We take reasonable steps to ensure that Personal Data is accurate and, where necessary, kept up to date.

Storage Limitation

We retain Personal Data for no longer than is necessary for the purposes for which it is processed, as outlined in our Privacy Policy.

Integrity and Confidentiality

We process Personal Data in a manner that ensures its security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical and organizational measures.

Accountability

We are responsible for, and able to demonstrate, compliance with the GDPR principles.

Changes to This DPA and GDPR Policy

We may update this DPA and GDPR Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email and post the updated policy on our website. By continuing to use our Services after these changes are posted, you agree to the revised policy.

Contact Us

If you have any questions or concerns about this DPA, GDPR compliance, or our data protection practices, please contact us at privacy@teamsleader.com or through our Support team.

Thank you for trusting Teamsleader with your personal data. We are committed to ensuring its protection and maintaining compliance with data protection regulations.

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