Privacy Policy

From everyone at Teamsleader, thank you for trusting us with your personal data! We build our products to help you do your best work while prioritizing the protection of your privacy. Millions of people use Teamsleader products every day, and we are committed to being transparent about how we collect, use, and safeguard your information.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Teamsleader.

When we say “Services”, we mean any product created and maintained by Teamsleader. That includes Teamsleader (all versions).

When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.

Information We Collect

  1. Account Information: When you create an account with Teamsleader, we collect your name, email address, and other necessary contact details.
  2. Billing Information: For paid accounts, we collect payment information. This data is stored securely and used solely for processing payments.
  3. Usage Information: We collect data about how you interact with our Services. This includes features you use, actions you take, and metadata like log files.
  4. Cookies and Tracking Technologies: We use cookies and similar technologies to keep track of your preferences and profile information. This helps us to enhance your experience with our Services.

How We Use Your Information

  1. To Provide and Maintain Our Services: We use your personal data to create and manage your account, provide customer support, and ensure the smooth operation of our Services.
  2. To Improve Our Services: We analyze usage patterns to improve the functionality and user experience of our products.
  3. To Communicate with You: We send administrative and promotional emails. You can opt out of promotional communications at any time.
  4. To Ensure Security: We monitor and protect our Services from security threats and abuse.

Sharing Your Information

  1. With Third-Party Vendors: We use third-party vendors to provide necessary hardware, software, networking, storage, and related technology required to run the Services. These vendors are contractually bound to protect your data and are prohibited from using it for any other purpose.
  2. For Legal Compliance: We may share your data to comply with applicable laws, legal processes, or enforceable governmental requests. As a Belgian company with all data infrastructure located in the EU, we comply with EU data protection regulations.
  3. With Your Consent: We may share your data with third parties when we have your explicit consent to do so.

Data Security

  1. Protection Measures: We take comprehensive measures to protect your data through encryption, backups, and redundant data storage. Data transmission from the public internet is always encrypted.
  2. Incident Response: In case of a security incident, we have procedures in place to investigate and mitigate the impact. You can report any security concerns via our Security Response page.

Your Data Rights

  1. Access and Correction: You can access and update your personal data through your account settings.
  2. Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.
  3. Deletion: You can request the deletion of your account and personal data. We will permanently delete your data from our active systems and backups within 60 days of the request.
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Data Retention: We retain your data for as long as your account is active or as needed to provide you with our Services. After account deletion, data is permanently removed from our active systems within 30 days and from our backups within 60 days.

Changes to This Privacy Policy: We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email and post the updated policy on our website. By continuing to use our Services after these changes are posted, you agree to the revised policy.

Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@teamsleader.com or through our Support team.

Thank you for trusting Teamsleader with your personal data. We are committed to ensuring its protection and transparency in our practices.

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